119 Reviews Found
Confirmed Service Customer
Experience was good & vehicle was fixed when promised.
David T.
LEBANON
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Sales Customer
Was treated with respect and a high level of customer service. Scott Ferguson, my salesman, was very knowledgeable about my Buick selection and took time to explain to me the sales "routine" and many of the vehicle's features. And promised me customer care even after this initial sales day. Would not hesitate to go back to this GM group for future business.
Becky W.
DANVILLE
Business Response
Becky, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great service from the service, parts and sales associates. Got my truck serviced, bought some touch up paint and looked at a couple new vehicles. They did a great job.
David A.
LEBANON
Business Response
Thanks for the great feedback!
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Confirmed Sales Customer
The salesman was as nice and helpful as he could be and everyone we dealt with where super nice.
Shelly K.
WAYNESBURG
Business Response
It is great to hear that our staff at Bob Allen Motor Mall was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
Technicians were very helpful and kept me informed during the work! Facilities while waiting were excellent!
John W.
FORT MYERS
Business Response
Hi John, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
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Business Response
Marlin, thanks a bunch!
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Confirmed Sales Customer
The purchasing experience was very straight forward with experienced staff that was friendly and attentive.
Mark H.
DANVILLE
Business Response
Thank you for taking the time to share your feedback, Mark. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
I had my vehicle serviced, oil change, etc., rotated tires, and needed brakes on front of vehicle. Everything done in a timely manner. I am always pleased. Really like the cleanup (wash) on my vehicle.
Bonnie S.
LAWRENCEBURG
Business Response
Hi Bonnie, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
You have a well-trained group of employees who are intelligent, competent and friendly in the area in which they perform. I would definitely recommend Bob Allen Motor Mall as one of the highly rated dealerships in this area. There was much courtesy and respect shown by the entire staff.
William V.
SOMERSET
Business Response
It is great to hear that our staff at Bob Allen Motor Mall was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Business Response
Thank you very much!
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Confirmed Service Customer
Took a little longer than planned for an oil change and tire rotation but did a good job in the end.
Nancy B.
LANCASTER
Business Response
Nancy Susan, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Bob Allen Motor Mall prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Confirmed Sales Customer
They had the vehicle I described pulled out and ready for me to test drive. It was almost exactly what I have been wanting. Very patient staff and friendly.
Roann C.
BEREA
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Sales Customer
Todd was a great help. Only draw back was we were there for a little over six hours.
James B.
DANVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Allen Motor Mall team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Sales Customer
Fast and easy to deal with. Great sales staff.
Keith H.
FRANKFORT
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Business Response
Thanks for the great feedback!
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
They have always taken care of our service needs
Joel L.
DANVILLE
Business Response
Hi Joel! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
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Business Response
Marion, we appreciate the kind words!
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Confirmed Service Customer
I got in on time, the person I delt with was frinendly, and informative, and the service was quick
Gary R.
STANFORD
Business Response
Gary - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Sales Customer
They steered me in a better direction to get a vehicle that suits our needs better!
Rickie C.
HARRODSBURG
Business Response
Glad we could help you out!