197 Reviews Found
Confirmed Service Customer
Friendly staff was great. Everything was completed on time.
Matt D.
DANVILLE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Glad we could help you out!
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Confirmed Service Customer
I have a couple of GM trucks that I take to Bob Allen. The service team is friendly, courteous and professional. Whether it is routine service or an unexpected repair the service folks do their best to make your visit as pleasant as possible while getting you in and out as quickly as possible.
Joe K.
SALVISA
Business Response
Thank you for taking the time to share your feedback, Joe. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Sales Customer
Our salesperson Melyssa Wilkinson was incredible. Very attentive, caring, and listened. She met our every need and was compassionate to our babies while they were there with us at the dealership. The other manager that helped out Steven was also very helpful in getting the deal we wanted. Loved the finance guy Rodney!
Lucinda C.
DANVILLE
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Bob Allen Motor Mall sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Sales Customer
This is the 9th vehicle that we have bought from Bob Allen and they never take our business for granted.
Dean B.
CREEKSIDE
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
The visit was courteous , prompt and satisfactory
George G.
SPRINGFIELD
Business Response
Glad you had a great experience!
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Confirmed Sales Customer
We have dealt with Scott Ferguson for many years and he did an excellent job.
Mike M.
SPRINGFIELD
Business Response
Mike, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Allen Motor Mall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Merri, the whole Bob Allen Motor Mall team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
I’ve bought a number of vehicles from this dealership. I’ve always felt like they wanted to make sure I was happy and comfortable with the dealership.
Paul M.
LEXINGTON
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Confirmed Sales Customer
Debbie Grabow Landis and Shane Stanley were very friendly and professional. They were very informative and treated me very fair on my deal. Debbie did a great job of explaining the features of the Sierra that I bought. She also got me signed up for a GM card and GM Rewards. It was a very good experience.
Lincoln L.
LANCASTER
Business Response
Lincoln, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Allen Motor Mall, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Sales Customer
Nice friendly people answered all questions I had and made sure my new truck got detailed and full on fuel before I left. Good work.
Robert A.
MT VERNON
Business Response
Robert, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Ethel, we appreciate your kind words. The entire team at Bob Allen Motor Mall thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Sales Customer
Melissa was new to your family and she did a very thorough job. She was very knowledgeable, enthusiastic and friendly. I will recommend her and the business to family and friends.
Richard C.
FALMOUTH
Business Response
Hello Richard, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
We were treated very nice, Scott went above and beyond to show and tell us everything we needed to know about our vehicle. Thank you Bob Allen Motor Mall.
Donald H.
LANCASTER
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Mike the Chevrolet service manager always understands when I tell him about suspected problems. Also He always schedules appointment time to meet my busy schedule.
Lewis W.
HARRODSBURG
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Tabitha, it's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Confirmed Service Customer
Mike in the Chevrolet Service department is always courteous and friendly. He takes good care of my car. I really like Mike and his attitude.
Brenda B.
STANFORD
Business Response
Brenda, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Bob Allen Motor Mall prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Confirmed Service Customer
The best service department I've seen in my 74 years!!!
Greg J.
RICHMOND
Business Response
Greg - thank you for taking the time to write about your experience at our dealership. All of us at Bob Allen Motor Mall pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!