171 Reviews Found
Confirmed Sales Customer
Purchased car on Friday Aug 1st. I am still waiting to be shown what all the features are on my new car . Not happy!
Connie G.
DANVILLE
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Sales Customer
I wish that GMC could somehow streamline the paperwork process once the decision to purchase is made. The sales person by the name of Scott Ferguson is to be commended for outstanding customer relations and support. I feel he is very ethical and brings great credit to the dealership! Thank you, so much for a good experience.
Sherry C.
CAMPBELLSVILLE
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Bob Allen Motor Mall sales team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Friendly customer service appointment was on schedule pleased with service
Leckie P.
LEBANON
Was this review helpful?
Confirmed Service Customer
Arrived on time and they serviced my truck and I was back on the road in 45 minutes. Very good service!
John A.
SOMERSET
Was this review helpful?
Business Response
Patricia, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Allen Motor Mall, we value our customers and we look forward to seeing you on your next visit.
Was this review helpful?
Confirmed Sales Customer
Scott Ferguson and John Welsh were excellent to work with. They listened to what I needed and helped me find the truck I wanted. This is my third trade with Bob Allen and were I will trade in the future.
Jonathan W.
VERSAILLES
Was this review helpful?
Confirmed Sales Customer
John and Debbie were great to deal with. The made some recommendations and actually listened to me as the customer and it was a nice experience.
Todd C.
RICHMOND
Business Response
Todd, glad you had a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Had a recall and it was taken care of promply
Dulith J.
DANVILLE
Was this review helpful?
Confirmed Sales Customer
Great experience this is the fifth vehicle I have purchased from Bob Allen.
Randy M.
STANFORD
Was this review helpful?
Confirmed Service Customer
The wait time was longer than estimated. Two hours to get an oil change and rotate the tires is a bit much. That seems to be the trend for us. The estimated 45-60 minutes is reasonable.
Anthony B.
PERRYVILLE
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope to see you soon! !
Was this review helpful?
Business Response
Thanks a bunch!
Was this review helpful?
Confirmed Service Customer
Everything was great except we got charged for tire rotation and quoted new tires. Knowing we needed new tires we still got charged the rotation fee. Since we bought the tires from Bob Allen I feel we should be refunded the rotation fee at the very least.
Niki W.
DANVILLE
Was this review helpful?
Confirmed Service Customer
I was very pleased with convenience of service
Sandra R.
HARRODSBURG
Was this review helpful?
Confirmed Service Customer
Had greasy fingerprints on the hood and fenders from oil change that shiuld have been wiped off Other than that was fine
Stanley R.
STANFORD
Was this review helpful?
Confirmed Service Customer
Kelly was amazing! Car was done in 2 days! Very satisfied.
Donna H.
HARRODSBURG
Was this review helpful?
Confirmed Service Customer
Bob Allen Motor Mall is always courteous, speedy and helpful in every way when dealing with my automotive needs.
Ray W.
LOUISVILLE
Was this review helpful?
Confirmed Service Customer
No one matches the customer service I get at Bob Allen Motor Mall. John and his team are top notch!
Michael S.
DANVILLE
Business Response
Michael, thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Allen Motor Mall, we always strive for excellence. Let us know if we can do anything else and thanks again!
Was this review helpful?
Confirmed Service Customer
The collision staff were very friendly and accommodating. I am very pleased with the work performed.
Daniel G.
DANVILLE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!