175 Reviews Found
Confirmed Service Customer
Always greeted with a smile. "And they remember your name". That's not found much anymore. I will always recommend Bob Allen....
David S.
LEXINGTON
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
David, thank you for this positive rating! Have a great day.
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Confirmed Service Customer
Very nice friendly people. Did not have to wait too long. Did a oil change and returned my car to me shinning clean.
Bonnie S.
LAWRENCEBURG
Business Response
Bonnie, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Nancy, our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
A simple oil change took 45 minutes and cost me 57.oo ....Rediculous!
Sonja B.
STANFORD
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
It was fine, they took care of needs and I was on my way.
Kenneth W.
DANVILLE
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
The service was good. I had a terrible time making an appointment. I called 5 times thru the day for GMC service, it would ring a long time then go to voice mail. I left a message but no call back. The next time I called I told the operator that GMC service would not answer and she went another route to get me an appointment.
John R.
DANVILLE
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
They were able to work me in on short notice.....thanks.
Jay C.
LANCASTER
Business Response
Jay - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Business Response
Dulith, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Allen Motor Mall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Glad we could help you out!
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Business Response
Walter, we appreciate the kind words!
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Confirmed Service Customer
Just a filter & oil change. Two quarts extra show on the stick. (At least they did not charge me for the extra oil. Driving with extra oil, will that make the truck start using oil? I showed this to the service people.
Ted S.
DANVILLE
Business Response
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
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Confirmed Sales Customer
The vehicle was not gassed up upon my arrival, the carpet floor mats are the wrong color, and the vehicle was not cleaned to my satisfaction (tires were not shined, water spots on vehicle, interior not detailed). Other than those things they did a great job.
Joshua P.
HARROGATE
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Anthony, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
My oil change was free as the truck was new. I was treated well and they didn't take long.
Valued S.
DANVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
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Business Response
Hi, we are so happy to read such a great review about Bob Allen Motor Mall! Please don't hesitate to reach out to us if there's anything more we can do!