Sandra Rogers - thank you for taking the time to write about your experience at our dealership. All of us at Bob Allen Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Loved the experience with Bob Allen... Our salesperson Bryan was great to work with and our bank deals directly with them so everything was taken care of right there on the spot. Love my new little car...
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Everyone at Bob Allens really went above and boyond to help me get my truck fixed back the right way after another dealership broke a bunch of stuff and didnt even tell me about it,but bob allens service department stepped right in and fixed it back right and done everything they could to make sure i was pleased.
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. Thanks again for taking the time to leave us this information about your recent visit. Take care!
I worked with Debbie to purchase my 2021 1500 crew cab chevy by phone. The truck had not arrived at the dealer ship at that time of purchase.Debbie was very helpful through the whole process and kept me informed. I drove to the dealer ship to sign all my paper work a few days before the truck arrived. Once my truck arrived the dealer ship delivered the truck to my house and picked up my trade. Everyone was super nice and helpful.
Put deposit on vehicle and was told it would be into the dealership within 2 days. Was not delivered until a month later. Delay was out of dealerships control I get that but was never given updates unless I solicited them. Was told more than one date for delivery and on those days had to follow up with dealer to get info. Was like once the deposit was made the communication stopped unless I initiated it. Poor customer service and not willing to really negotiate anything on the deal. First vehicle ive purchased where I walked away feeling quite unsatisfied. If not for putting down the initial deposit and signing a statement that I would lose deposit if I didnt purchase vehicle I would of walked away.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Bob Allen Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (859) 755-4208 to discuss ways we can better serve you in the future.
Working with Deb was good, very easy purchasing process and delivery driver was a very very nice gentleman. Only drawback was the dealer not willing to deliver for free on an $80,000 truck when 5-6 other dealers across appalachia and Michigan were more than happy to deliver for free. Overall, a good buying experience.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Thank you again for the great review!
We had a terrific experience with Emma and Rodney! Emma quickly answered all our questions without being pushy, took care of all our needs, and her and Rodney expedited the buying process so we could drive the 3 hours back home!
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. We do hope we can be of assistance in the future. Take care!
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!