202 Reviews Found
Confirmed Service Customer
The dealership has changed since you have merged with Spirit. I used to really like dealing with you all until all the helpful people have left. I would have had to pay for something that really should have been free since we have purchased 5 new vehicles in the past 6 years from you all. GM is awesome and they stand behind their products and have helped me so much. My next vehicle is going to be a Tahoe but I will purchase it somewhere else.
Lisa E.
DANVILLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (859) 795-2006 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Sales Customer
Billy Jack was great to work with and I love my new ride!
Latisha M.
PERRYVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Allen Motor Mall and we hope to see you again soon!
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Confirmed Sales Customer
They worked to make me happy with the deal. Very professional and mostly helping me see the best deal out there for me. Thanks
Alan P.
HARRODSBURG
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Took my car in to check out an issue. Initially it wasn���t detected, so I brought it back. They kept my car longer to be able to diagnose it and thankfully were able to offer me a ���loaner��� (I didn���t have to try and rent something) to drive while they figured out my car issue. My car is driving smoothly now and appears fine. I appreciate the kindness and thoughtfulness of the staff, including Mike. Mike kept me in the loop during the repair process and was very helpful.
Bridget S.
DANVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Allen Motor Mall team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Joe, thank you for taking the time to write about your experience at our dealership. All of us at Bob Allen Motor Mall pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Sales Customer
Everyone is friendly, knowledgeable, & professional.
Sherry J.
PERRYVILLE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Business Response
Glad we could help you out!
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Confirmed Service Customer
Bob Allen honored the road hazard warranty without hesitation. They washed my vehicle after replacing the tire. AWESOME
Annette C.
PERRYVILLE
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Melyssa was great. I kept her busy with lots of questions and requesting pictures. She was always fast to respond but never pushed to make a deal. I like that. Whenever I am pushed the answer is always NO
Leland M.
BROOKSVILLE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
The gentleman who scheduled me in was great to deal with. We had my wife's car serviced and also worked with your detail manager, Ricky I think, to have it detailed. Wow!!! Awesome job. We have her car detailed every couple months at a detailer, but it doesnt compare to the job they did. We will have it detailed every service from now on. Your service department is top notch
Jason T.
GRAVEL SWITCH
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Bob Allen has serviced our Tahoe for years and now we have a Buick. They gave us the same fantastic service with the Buick as they do with the Chevy Tahoe. Saturday hours make it doable for us since we live in another town. Staff is always helpful and friendly.
Wayne W.
WILMORE
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
Great deal along with great customer service!! Very friendly and helpful staff!!
Debbie L.
KINGS MTN
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Sales Customer
The experience was great. The staff was knowledgeable, friendly, and willing to help. Once a vehicle was located they jumped right in to give me a fair price from the start.
Derrick H.
DANVILLE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Bob Allen Motor Mall and we hope to see you again.
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Confirmed Service Customer
Very friendly and went out of the way to answered all of My questions
Van D.
FRANKFORT
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Hi, we are so happy to read such a great review about Bob Allen Motor Mall! We look forward to your next visit! Take care!
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Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Sales Customer
I am a new customer at Bob Allen Motor Mall. I was pleased with the salesman which I requested. He provided all the information I needed. Since I was purchasing a vehicle identical to the one I own, just 3 years newer, I was quite familiar with how it worked and the options on the vehicle. The salesman was very knowledgeable and answered all my questions.
Janet S.
LAWRENCEBURG
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Allen Motor Mall and we hope to see you again soon!