179 Reviews Found
Confirmed Service Customer
We have always received great service from Service Dept.
Charles L.
HARRODSBURG
Business Response
Glad we could help you out!
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Confirmed Sales Customer
Very nice to deal with. The terrain was fuel of fuel! Very quick and easy. Not like some pushy dealerships i have dealt with before.
Matthew B.
ALBANY
Business Response
Matthew, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Bob Allen Motor Mall. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
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Confirmed Service Customer
Very friendly atmosphere. Very clean facility. Everyone helpful with my questions and concerns. Very satisfied.
Bonnie S.
LAWRENCEBURG
Business Response
Bonnie, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Allen Motor Mall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Thank you for this positive rating! Have a great day.
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Confirmed Service Customer
Going to Bob Allen service reminded me why I bought my truck in Lexington. Should have took it to Lexington in the first place
Ben J.
DANVILLE
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Business Response
Mary Elizabeth, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Allen Motor Mall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Great, friendly service. I just felt like the labor charges were excessive.
Barbara B.
STANFORD
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Confirmed Sales Customer
Purchased car on Friday Aug 1st. I am still waiting to be shown what all the features are on my new car . Not happy!
Connie G.
DANVILLE
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Thanks a bunch.
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Confirmed Sales Customer
I wish that GMC could somehow streamline the paperwork process once the decision to purchase is made. The sales person by the name of Scott Ferguson is to be commended for outstanding customer relations and support. I feel he is very ethical and brings great credit to the dealership! Thank you, so much for a good experience.
Sherry C.
CAMPBELLSVILLE
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Bob Allen Motor Mall sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Friendly customer service appointment was on schedule pleased with service
Leckie P.
LEBANON
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Confirmed Service Customer
Arrived on time and they serviced my truck and I was back on the road in 45 minutes. Very good service!
John A.
SOMERSET
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Business Response
Patricia, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Allen Motor Mall, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Sales Customer
Scott Ferguson and John Welsh were excellent to work with. They listened to what I needed and helped me find the truck I wanted. This is my third trade with Bob Allen and were I will trade in the future.
Jonathan W.
VERSAILLES
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Confirmed Sales Customer
John and Debbie were great to deal with. The made some recommendations and actually listened to me as the customer and it was a nice experience.
Todd C.
RICHMOND
Business Response
Todd, glad you had a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Had a recall and it was taken care of promply
Dulith J.
DANVILLE
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Confirmed Sales Customer
Great experience this is the fifth vehicle I have purchased from Bob Allen.
Randy M.
STANFORD
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Confirmed Service Customer
The wait time was longer than estimated. Two hours to get an oil change and rotate the tires is a bit much. That seems to be the trend for us. The estimated 45-60 minutes is reasonable.
Anthony B.
PERRYVILLE
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Business Response
Hi, thank you for the high star rating! We hope to see you soon! !