208 Reviews Found
Confirmed Service Customer
I had a oil change. They forgot to put the sticker on my windshield that says when the next oil change is due. I had forgot to ask about my check engine light being on and no one said anything about it. I had to call back and get another appointment to check this out.
Johnny R.
HARRODSBURG
Business Response
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Confirmed Service Customer
Didn't check functionalities like Windshield wiper - found out later that washer pump might have some problem. Didn't bother to check if there is a blockage in the tube.
Hasan Z.
DANVILLE
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing to provide more feedback, please reach out to us at (859) 236-3217 so we can assist you further.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Very professional, friendly, and helpful. Service my Buick and I was on my way. Great job.
Mark P.
DANVILLE
Business Response
Wow, it's experiences like yours that really keep us motivated! Hi, thanks for taking the time to leave a review.
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Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at your earliest convenience. We hope to hear from you soon.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please don't hesitate to let us know!
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Confirmed Service Customer
awesome customer service, job well done in a very timely manner. thank you
Ray W.
LOUISVILLE
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! We look forward to helping again in the future. Take care!
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Business Response
Thank you for the five-star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, please let us know - we are happy to help!
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Confirmed Service Customer
To repair my vehicle the cost were high and I thought for the amount the cost of the repair was that my vehicle could have been at the least vacuumed and washed and nothing was preformed on the truck
Allen R.
HARRODSBURG
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Had oil changed, first they broke lug nut key and are charging me for it. Second, with in four days engine light has come on and truck will not start. Can not get me in for over a week. Will never buy another vehicle from Bob Allen���s.
William S.
DANVILLE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Confirmed Service Customer
Brought my vehicle in for service and the staff immediately took care of my vehicle. They are very courteous and kind. Couldn���t ask for better service! Make you feel like family! Thanks to all the staff!
Paul P.
HARRODSBURG
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I have had the service departments for dodge, gm and Nissan work on my vehicle and they have always gone above and beyond to help me out. The service department is the main reason I would buy a vehicle from Bob Allen
Jeff R.
DANVILLE
Business Response
Thank you for choosing Bob Allen Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, thank you so much for your positive comments about Bob Allen Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Very friendly staff and great people to deal with, especially my nephew
Brenda J.
LONDON
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! We're looking forward to your next visit with us!
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Confirmed Sales Customer
The team at Bob Allen has once again went above and beyond to help us with our vehicle needs. We had been wanting to get into a more reliable vehicle as our current ones were getting several years and miles on them. We were in need of a truck, so I started looking online at the stock. We chose one, a 2020 Chevy Silverado Trail Boss that we wanted to look at and the next day we had an appointment setup and long story short went home in what we wanted. Cannot thank Lance and the rest of the team enough for working hard to get us what we needed!
David G.
GRAVEL SWITCH
Business Response
Hello, thank you for sharing your positive experience! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We do hope we can be of assistance in the future. Take care!
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Business Response
We love hearing from our guests and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Have a great day!
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Confirmed Service Customer
Service tech did not put spare tire under truck. Threw in back end. Not sure wheels were balanced on new tires bought. A lot of vibration
Tom C.
DANVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I was treated well. Mike was truthful, helpful and mindful of my problem causing some inconvenience.
Brenda M.
DANVILLE
Business Response
Your great feedback truly made our day! We appreciate you letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Sales Customer
Friendly and Nice group of Employees to help in our purchase
Jamie B.
HARRODSBURG
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!