Reviews

Service Department always does a great job!

I had a great experience as usual.

Debbie helped me find my next vehicle and I couldn't have asked for a better experience! This was my first truck and a big step in life. I love that Bob Allen is a small, family-owned business; it made me feel at home and comfortable! Thank you so much Debbie for all your help and making this an easy process!

The staff at Bob Allen is by the far the best around. They have always treated us with courtesy and respect. Everyone is always helping to lend a helping hand.

Everything is good except my truck is evidently a lemon. And that’s not Bob Allen’s fault. But when I do have to leave it there to be repaired, I will be given an SUV, I think that’s kinda lame. I would have bought an suv if I wanted to drive an suv. Instead I bought an expensive new truck. Not even 25k miles later, I’ll be in a rental that I can’t pull my boat with. Bob Allen service dept gets 5 stars, GM gets negative one star

It was good

Good experience

Our vehicle sat at the dealership for 10 days with zero communication about what was going on with it. We couldn’t get ahold of anyone in the service department during this time and it took us texting the GM on his personal cell to get someone to communicate with us. The GM never even responded to that text, it was a mechanic that ended up calling us. Another 8 days and we finally received a call that our vehicle was ready. We also went those first 10 days without even a mention of a loaner vehicle. Poor customer service and VERY poor communication. Our oldest child will be driving this year and the plan was to get her a vehicle from this dealership. We will probably shop around elsewhere, unfortunately.

Takes to long for oil change 90 minutes. And over priced

Excellent customer service